Warranty

WHAT IS DUALLET'S WARRANTY POLICY?
Quality control is one of our main priorities, but we know that it's always possible for issues to slip through the cracks. If you're experiencing a problem with your purchase, we'd be happy to replace it free of charge!

All our products come with a two-year warranty from the date of delivery. This covers any manufacturing defects. Our warranty does not cover product damages that may have resulted from normal wear and tear, accidental damage caused by the user, faults as a result of wilful or negligent operation, or any other handling. Proof of defect (photos or video) is mandatory and will be requested by our team.

You can get a refund for your defective item if requested within 14 days of receiving your product. After 14 days, we only offer exchange until 100 days.

Want to claim your warranty for a replacement?

No problem, just email our team at support@duallet.com with an image or video of the defect, and we can assist you there immediately.

*Excluding: scratches, dents, chips and/or scratches on the Outer Plate; damage caused by accident, abuse, neglect, shock; improper use or storage of the product; unauthorized modification or repair.