FAQs

Once you’ve completed your purchase, we’ll send you a confirmation email with the purchase information.

2. HOW CAN I TRACK MY ORDER?

As soon as we start packing and processing your order, you will receive a confirmation email including an order number, shipping details and a link to track your parcel online via us via the store email address: support@duallet.com. All of your inquiries regarding an order will be handled directly by an Agent from the Customer Support Department. You can also troubleshoot your concerns by dispute resolution.
Please note that it may take 2 business days to get your Tracking Number (TKN). The TKN will be active when your order is ready to ship.

3. HOW LONG IS THE SHIPMENT?

Pre-shipment process

All items in the store may take 2 - 3 business days to process. Please add processing time to your shipping estimate below.

Check the table below for approximate time of delivery. Noted that delayed delivery can occur due to holidays, customs, weather conditions, social events, temporary technical issues or unexpected pandemic.

Sometimes shipping time varies due to circumstances outside of our control, such as:

• IR Disputes/Strikes
• Weather conditions
• Time of Year (e.g. Holiday Season)
• Large or Bulky Items
• Shipping Provider Error

If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

4. CAN I REFUSE THE ITEM ON DELIVERY?

If the order arrives in your country and...

The customer refuses to accept the package
Number of attempts are made in the country of destination to deliver the package.

The Duallet reserves the right to abandon the package(s) and will not be responsible for any refund.

5. WILL I BE CHARGED FOR ANY EXTRA TAX TO RECEIVE THE ORDER?

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country.

6. CAN I GET REFUND ON MY ORDER?

If for whatever reason your goods don't arrive within 60 days, you will be refunded up to 100% order value for that item.

7. HOW CAN I CANCEL MY ORDER?

You can only cancel your order within 48 hours from purchasing time of the same day.

8. CAN I CHANGE MY ORDER INFORMATION?

If you realize you have made an error, simply contact us via the store email address: support@duallet.com within 48 hours after the purchasing date.
In case the shipping address is incorrect but the item has been already on the shipment, please follow the step below:

1. Follow your order via the tracking link closely
2. Once your tracking number is active or the item arrives at the Post Office (P.O), kindly contact and provide P.O with your tracking number and request address changes.

If your order is already processed or has already shipped, and the address is incorrect, we cannot change the address. For other requests, please contact us via the store email address: support@duallet.com